School Photography FAQ's

What is a School Mate?

A School Mate has a 5x7 class photo and a 3x5 individual photo with a graphical

design. This product is one piece and fits in a standard 8x10 frame



How long do photo orders take to be processed and shipped?

For Elementary School students the photo orders will be delivered to the school for distribution in approximately 3-4 weeks after picture day. For Middle School and High School students your order will be mailed to your home address approximately  3-4 weeks after picture day.



Where can I get an order form?

Order forms are available at your child's school or by calling EAP School Photography at 631-476-0134 .



If my child was absent on picture day can I still have their picture taken ?

Absolutely. Just have them come to Retake Day with their completed order form and payment.



When is Picture Retake Day for my school?

Check your child's school PTA Website or the School Calendar for the date. You can also contact EAP Customer Service for assistance.



How do I have my child's photo retaken on Retake Day?

Send your child in with the photos in the envelope they were sent home to you in. You do not have to return the class photo. Write on the outside of the envelope "Retake".



What forms of payments does EAP accept?

Cash, Checks and Credit Cards (M/C, Visa and Discover)



What is the refund policy on school photos?

Orders that are returned to EAP within 14 days from the delivery date of your order are eligible for a full refund on the individual portion of the package. We do not issue refunds for class photos or on the class photo portion of an order. If you are not satisfied with your child's photograph you can send your child in on Retake Day to retake their photo. There is no charge to have your child's photo retaken. If you need further assistance please call 631-476-0134 or email cst@eapphoto.com



If I did not pay for photos on picture day can I still order photos?

If you did not pay for individual photos on picture day, don't worry. All students are photographed on picture day whether you have submitted payment or not. If your child was wearing the outfit you wanted them to be photographed in please contact our customer service department for information on how to place an order or you can CLICK HERE. Customer Service Representatives are available Monday thru Friday between the hours of 9:00am and 5:oopm at 631-476-0134 or you can email them at cst@eapphoto.com



Can I order extra photos after picture day?

Here's the link to: ORDER EXTRA PHOTOS 


Can I pay for photos of all my children with one check?

To ensure that your payment is accounted for correctly please submit a separate check with each child's order form.



If I have a problem or a question with my order what should I do?

Call us at 631-476-0134 or contact us via email at cst@eapphoto.com
Our Customer Service Representatives have the most up to date information on your order so they will be able to assist you. Please do not contact the PTA as they will direct you to us.


Can I combine all my childrens orders on one order form?

Sorry, but the answer is NO. Please use a separate order form for each child you are placing an order for so that each child has their own unique image number.




If I don't see the answer to my question here what should I do?

Call our Customer Service Representatives Monday thru Friday between the hours of 9am and 5pm at 631-476-0134 or use our Contact Us Link


Example of a School Mate