EAP SCHOOL PHOTOGRAPHY
School Photography FAQ's
What is a School Mate?
A School Mate has a 5x7 class photo and a 3x5 individual photo with a graphical
design. This product is one piece and fits in a standard 8x10 frame (not available for 2021-2022)
How long do photo orders take to be processed and shipped?
Orders will be mailed to the address you provide on your order form approximately 3-4weeks after your order has been placed.
Where can I get an order form?
We are paperless. All Orders are placed online at www.eapphoto.com.
If my child was absent on picture day can I still have their picture taken ?
Fall Photos - Most schools offer a Retake Day. Please check with your PTA / PFA for the date.
Spring Photos - Retakes are not available at the school.
When is Picture Retake Day for my school?
Check your child's school PTA / PFA Website or the School Calendar for the date. You can also contact EAP Customer Service for assistance.
How do I have my child's photo retaken on Retake Day?
Fall Photos - Complete a retake request form online.
Spring Photos - Retakes are not available.
What forms of payments does EAP accept?
Fall Photos - Online orders can only be paid with a credit or debit card. If you want to pay with cash or a check please contact your PTA / PFA for assistance.
Spring Photos - Online orders can only be paid with a credit or debit card. If you want to pay with cash or a check please use the paper form which is available from your PTA / PFA
What is the refund policy on school photos?
Fall Photos - Proofs of your child's photo are provided prior to purchase for you to review. We do not offer refunds on school orders.
Spring Photos - Photos Packages need be returned to EAP within 14 days of the mailing date to be considered for a refund.
Can I order extra photos after picture day?
Here's the link to: ORDER EXTRA PHOTOS
Can I pay for photos of all my children with one check?
To ensure that your payment is accounted for correctly please submit a separate check with each child's order form.
If I have a problem or a question with my order what should I do?
Call us at 631-476-0134 or contact us via email at firstname.lastname@example.org .Our Customer Service Representatives have the most up to date information on your order so they will be able to assist you. You can also open a Help Ticket.
Please do not contact the PTA as they will direct you to us.
Can I combine all my children's orders on one order form?
Sorry, but the answer is NO. Please use a separate order form for each child you are placing an order for so that each child has their own unique image number.
I need to change the background I selected or I need to modify my order ?
There is a fee of $10.00 to modify an order after it is submitted. You can use the form at the following link to modify your order: Modify My Order
If I don't see the answer to my question here what should I do?
Call our Customer Service Representatives at 631-476-0134 or open a Help Ticket
Example of a School Mate
(available from fall photos)