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School Photography FAQ's

What is a School Mate?

A School Mate has a 5x7 class photo and a 3x5 individual photo with a graphical

design. This product is one piece and fits in a standard 8x10 frame (not available for 2021-2022)



How long do photo orders take to be processed and shipped?

Orders will be mailed to the address you provide on your order form approximately  3-4weeks after your order has been placed.



Where can I get an order form?

We are paperless. All Orders are placed online at



If my child was absent on picture day can I still have their picture taken ?

Fall Photos - Most schools offer a Retake Day. Please check with your PTA / PFA for the date.

Spring Photos - Retakes are not available at the school.



When is Picture Retake Day for my school?

Check your child's school PTA / PFA Website or the School Calendar for the date. You can also contact EAP Customer Service for assistance.



How do I have my child's photo retaken on Retake Day?

Fall Photos - Complete a retake request form online.

Spring Photos - Retakes are not available.



What forms of payments does EAP accept?

Fall Photos - Online orders can only be paid with a credit or debit card. If you want to pay with cash or a check please contact your PTA / PFA for assistance. 

Spring Photos - Online orders can only be paid with a credit or debit card. If you want to pay with cash or a check please use the paper form which is available from your PTA / PFA 


What is the refund policy on school photos?

Fall Photos - Proofs of your child's photo are provided prior to purchase for you to review. We do not offer refunds on school orders.

Spring Photos - Photos Packages need be returned to EAP within 14 days of the mailing date to be considered for a refund.

Can I order extra photos after picture day?

Here's the link to: ORDER EXTRA PHOTOS 


Can I pay for photos of all my children with one check?

To ensure that your payment is accounted for correctly please submit a separate check with each child's order form.



If I have a problem or a question with my order what should I do?

Call us at 631-476-0134 or contact us via email at .Our Customer Service Representatives have the most up to date information on your order so they will be able to assist you. You can also open a Help Ticket.

Please do not contact the PTA as they will direct you to us.


Can I combine all my children's orders on one order form?

Sorry, but the answer is NO. Please use a separate order form for each child you are placing an order for so that each child has their own unique image number.


I need to change the background I selected or I need to modify my order ?

There is a fee of $10.00 to modify an order after it is submitted. You can use the form at the following link to modify your order:  Modify My Order


If I don't see the answer to my question here what should I do?

Call our Customer Service Representatives  at 631-476-0134 or open a Help Ticket


Example of a School Mate

(available from fall photos)

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