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School Photography FAQ's

What is a School Mate?

A School Mate has a 5x7 class photo and a 3x5 individual photo with a graphical

design. This product is one piece and fits in a standard 8x10 frame.



How long do photo orders take to be processed and shipped?

Orders will be mailed to the address you provide on your order form approximately  3-4 weeks after your order has been placed.



Where can I get an order form?

We are paperless. All Orders are placed online at



If my child was absent on picture day can I still have their picture taken ?

Fall Photos - Most schools offer a Retake Day. Please check with your PTA / PFA for the date.

Spring Photos - Retakes are not available at the school.



When is Picture Retake Day for my school?

Check your child's school PTA / PFA Website or the School Calendar for the date. You can also contact EAP Customer Service for assistance.



How do I have my child's photo retaken on Retake Day?

Fall Photos - Complete a retake request form online.

Spring Photos - Retakes are not available.



What forms of payments does EAP accept?

Fall Photos - Online orders can only be paid with a credit or debit card. If you want to pay with cash or a check please contact your PTA / PFA for assistance. 

Spring Photos - Online orders can only be paid with a credit or debit card. If you want to pay with cash or a check please use the paper form which is available from your PTA / PFA 


What is the refund policy on school photos?

Fall Photos - Proofs of your child's photo are provided prior to purchase for you to review. We do not offer refunds on school orders.

Spring Photos - Photos Packages need be returned to EAP within 14 days of the mailing date to be considered for a refund.

Can I order extra photos after picture day?

Here's the link to: ORDER EXTRA PHOTOS 

Can I pay for photos of all my children with one check?

To ensure that your payment is accounted for correctly please submit a separate check with each child's order form.



If I have a problem or a question with my order what should I do?

Open a Help Ticket  Call us at 631-476-0134  Email:  Our Customer Service Representatives have the most up to date information on your order so they will be able to assist you. You can also open a Help Ticket.

Please do not contact the PTA as they will direct you to us.


Can I combine all my children's orders on one order form?

Sorry, but the answer is NO. Please use a separate order form for each child you are placing an order for so that each child has their own unique image number.


I need to change the background I selected or I need to modify my order ?

There is a fee of $10.00 to modify an order after it is submitted. You can use the form at the following link to modify your order:  Modify My Order


If I don't see the answer to my question here what should I do?

Call our Customer Service Representatives  at 631-476-0134 or open a Help Ticket


Example of a School Mate

(available from fall photos)

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